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* Instruments, amplifiers and drum kits can't be sent to P.O. Boxes, and will require a physical address.
We understand and accept change of mind returns if your order isn't quite what you expected! These rules also apply to exchanges and swaps for any reason, and fall under the 30-Day Returns Policy.
The customer will be responsible for paying for both the freight costs of sending and returning the item. Due to varying freight costs for different areas please contact us before returning an item to be advised on these costs.
You can call, email or speak to us on our Web Chat if you have any issues!
Customers outside of Australian Metro areas please be advised that we cannot offer free shipping on items to certain rural areas.
If this applies to your order we will be in contact ASAP after checkout. This may result in a partial shipping cost after checkout or orders being refunded and cancelled due to our usual courier services being unable to service certain rural areas.
We apologise in advance if this affects you. Please feel free to contact us in prior to checkout for more information.
Orders are dispatched within 1-3 business days and usually take 1-5 business days to arrive once they leave our warehouse. If for any reason there may be a delay, we will contact you within 2 business days. Delivery times may take longer for rural/ remote areas.
If you have any concerns, or require an item to be delivered by a certain date, please contact us so that we can try our best help you receive your order on time.
Please ensure your address is entered correctly when placing an online order, as couriers charge a re-delivery fee. For re-delivery where you are at fault, we charge a flat fee of $50AUD before re-delivery is booked.
If an order is returned to sender, you may be liable for the courier fees for both sending the package to you and returning it to us. This will be deducted from your final refund.
At Sky Music, we are committed in making sure you receive your order in the same condition as you would expect from buying in-store. That is why we carefully check and pack all orders before dispatch. However, in the event that you receive a damaged item, the team at Sky Music will work with you and do whatever it takes to make sure the problem is resolved. That is our guarantee to you.
In the unlikely event that you receive a damaged item, the receiver must note this on the driver’s scanner/ Delivery Manifest/ POD. Where concealed damage to the goods not apparent at time of delivery is discovered, please notify us within 24 hours of delivery on (03) 9546 0188 or via Email: info@skymusic.com.au - If you are contacting us via email please provide us your name, address and brief description of the damage.
For items damaged in transit we will either repair, replace, refund or offer store credit. All additional freight costs incurred will be covered by us.
Tracking details will be emailed to you as soon as your order has been processed for shipping. If you are having trouble tracking your order, please feel free to contact us for assistance!